Planet Wax Privacy Policy

Planet Wax respects your privacy and is committed to protecting your personal information.

This policy explains how we collect, use and protect any information that you provide when using our website.

Information We Collect

When you place an order or contact us, we may collect the following information:

Name
Email address
Delivery and billing address
Phone number
Order details and purchase history
Payment information (processed securely through our payment providers)

How We Use Your Information

We collect this information in order to:

Process and fulfil your orders
Provide customer support
Send order confirmations and shipping updates
Improve our website and services

We will never sell or rent your personal information to third parties.

Payments

All payments are processed securely through trusted third-party providers such as Shopify Payments, PayPal or other payment gateways. Planet Wax does not store or have access to your full payment card details.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how our website is used.

Cookies are small files stored on your device that allow websites to recognise your browser and remember certain information.

We may use cookies to:

enable core website functionality such as the shopping cart and checkout
analyse website traffic and visitor behaviour
improve our website and services

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect how the website functions.

Third-Party Services

We may use trusted third-party services to help operate our website and business. These may include website hosting, payment processing, analytics, marketing and shipping services.

These providers may have access to limited personal information where necessary in order to perform their services on our behalf.

International Data Transfers

Some of the services we use to operate our website may store or process data outside the United Kingdom. Where this occurs, appropriate safeguards are in place to ensure that personal information is handled securely and in accordance with applicable data protection laws.

Email Communication

If you contact us or place an order, we may use your email address to respond to enquiries and send important updates about your order.

If you choose to sign up to our mailing list, we may occasionally send updates about new releases, events or shop news. You can unsubscribe from marketing emails at any time using the link included in those emails.

We will only send marketing emails if you have chosen to receive them.

Your Rights

Under UK data protection law, you have the right to:

request access to the personal information we hold about you
request corrections to your information
request that your personal information be deleted

If you would like to exercise any of these rights, please contact us.

Contact

If you have any questions about this privacy policy or how your information is handled, please contact us.

Email: shop@planetwax.net

Updated: 1st Jan 2026