Contact information
Planet Wax Contact Information
If you need help with an order, have a question about a product, or would like to get in touch, please contact us using the details below.
We aim to respond to emails as quickly as possible, usually within 1–2 working days.
If you have recently placed an order, please include your order number in your email so we can assist you more quickly.
Customer Support
For any questions regarding orders, shipping, returns or product enquiries, please contact us via email.
Please note that we do not monitor social media inboxes for customer support, so we recommend contacting us directly by email.
Response Times
Planet Wax is an independent record shop, and while we do our best to respond quickly, replies may occasionally take a little longer during busy periods or events.
We appreciate your patience and will get back to you as soon as possible.
Shop Address
Planet Wax
318 New Cross Road
London
SE14 6AF
United Kingdom
Opening Hours
Please check our Google listing or social media pages for the most up to date opening hours.
Updated: 1st January 2026